If photo(s) for all pass holders on your account were not uploaded at time of purchase, instructions will be sent via email to the person who purchased the Pass. A link will be included to upload the photos.

The option to update your existing Ikon Pass photo will be available online June 16 to August 8. If you would like to change your photo outside of these dates, you can do so on-site at any Ikon Pass destination in North America. Simply visit a ticket window or guest services office and the mountain staff will assist you with taking a new photo and printing a new pass.

After you purchase an Ikon Pass, you will receive a confirmation email detailing your purchase. If you do not receive this email or don’t see the purchase go through on your credit card, please check your Junk/Spam folder. If the confirmation email still is not found, email us at info@ikonpass.com.

If you are a new pass holder for the 25/26 season, you will need to set up your account. If you elected not to upload a photo at time of purchase, you will be emailed instructions on how to update your customer profile and upload your photo. If you did not sign a release of liability when you purchased your pass, you will be sent an email requesting your signature.

Every skier or snowboarder in your Ikon Pass family must have a photo, a release of liability, and a valid mailing address in order to receive a Pass. Passes can be picked up at any North American destination (except Cypress and RED Mountain). All Passes will start being mailed in the fall prior to the start of the 25/26 season.

Login to your Ikon Pass account and navigate to the Overview page. Under the Shipping & Payment tab you can update your addresses, change your saved card information, and set up Resort Charge. Pass holders with addresses in the USA or Canada must have their photos uploaded in order to have their Ikon Pass mailed before the start of the 24/25 winter season.